Delivery Information

General Policy

Most Orders are shipped within 5-10 business days of receipt. Most folks who choose Ground Shipping receive their packages anywhere from 5-10 business days from the time of placing their order. The variable in time is due to whether the package is being shipped during a weekend or holiday, which adds several days to the process. It also matters how far of a distance the package needs to travel to get to its destination.

Some products are shipped directly from the manufacturer. If your order doesn’t arrive complete, please wait a day or two before calling, as part of it may have been shipped from a separate location.

Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will try to contact you. We will tell you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. We will do everything we can to ensure that you receive your order as soon as possible.

Safe and Discrete Shipping

We box all orders in non-descript, discrete packaging. We believe that our customer’s privacy is of the utmost importance. We have been shipping for years and we know how to properly ship our products to you in a safe and successful manner. We use copious amounts of tape and packaging materials; especially on all corners and seals. Bottle caps on liquid products are taped to prevent any spilling during transit.

Carrier

Most orders are shipped via UPS. Large items over 150 lbs. are shipped Motor Freight Collect.

Shipping Charges

Please keep in mind that shipping costs are automatically calculated based on weight, distance, and the type of service you specify. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship. In rare cases, this may mean a second additional shipping charge added to your credit card. We will adjust your shipping costs accordingly when we process your order.

Damaged Goods

Please carefully check all shipments when you receive them. If you notice any damage immediately note it on the Freight Bill. Shipping damages must be claimed within 7 days from date of delivery. Carriers will not accept damage claims made after that date.

Signature Required

Most of our shipments contain valuable equipment and growing supplies; therefore, all shipments require an adult signature.